FAQ

JMA is now open from 29 February 2024.

Be the first to know when we will reopen by signing up to our Spiel.  

FAQs

When is the Museum open?

Tuesday—Friday: 10:00am—5:00pm
Sunday: 10:00am—5:00pm

How is the Museum staying COVID-Safe?

With your health and safety still at the forefront of our minds we are continuing to host timed bookings and entry into our galleries and spaces. Please rest assured that should you feel any COVID-like symptoms or otherwise feel ill, a full refund will be given to you for your entry to our exhibition, program or courses.

Please read our COVIDsafe Protocols for more information about how we are keeping you safe.

Do you take cash?

We prefer cashless payments where possible.

What are the JMA’s entry fees?
Admission fees

JMA Member
Free

General Adult
$20

Senior Concession
$16

Student (any age)
$12

Carer or Companion
Free

Family (2 Adults & 2 Students)
$51

Children under 10
Free

Do I qualify for a concession ticket?

If you hold a seniors card, pension card, a student concession card or a low income healthcare card, you qualify for a concession ticket.

I have a Carers Card or a Companion Card, what tickets should I buy?

Please select the Companion Card ticket in Trybooking, or call the Museum on 03 8534 3600 or email [email protected] and our staff will provide assistance.

How do I present my ticket?

We prefer contactless admission, by showing your ticket on your mobile device at the entrance to the Museum. Alternatively, you may print your ticket at home, or purchase your ticket upon arrival to the Museum.

I have a booking query, or am having trouble reserving my tickets online. What should I do?

What Jewish holy days and Public Holidays is the JMA closed for?

JMA is open on the following 2024 public holidays:
Tuesday 05 November – Melbourne Cup Day

JMA is closed on the following 2024 public holidays & Jewish holy days:
Monday 11 March – Labor Day
Friday 29 March – Good Friday
Sunday 31 March – Easter Sunday
Monday 01 April – Easter Monday
Tuesday 23 April – First Day Pesach
Wednesday 24 April – Second Day Pesach
Thursday 25 April – Anzac Day
Monday 29 April – Seventh Day Pesach
Tuesday 30 April – Eighth Day Pesach
Monday 10 June – Monarch’s Birthday
Wednesday 12 June – First Day Shavuot
Thursday 13 June – Second Day Shavuot
Friday 27 September – Grand Final Holiday
Thursday 03 October – First Day Rosh Hashanah
Thursday 04 October – Second Day Rosh Hashanah
Saturday 12 October – Yom Kippur
Thursday 17 October – First Day Sukkot
Friday 18 October – Second Day Sukkot
Thursday 24 October – Shemini Atzeret
Friday 25 October – Simchat Torah
Wednesday 25 December – Christmas Day
Thursday 26 December – Boxing Day

For ticketing enquiries, please call the Museum on 03 8534 3600 or email [email protected] and our staff will provide assistance and help register you for your chosen time.